Terms & Conditions

1. About Us and How to Contact Us

Novitrip.com is a website and mobile application (“Website”) operated by Veritable Company AB, a Swedish limited liability company registered under organisation number 559366-0953, with its registered office at Tomtebogatan 2, 55313, Jönköping, Sweden (“we”, “our” or “us”). Novitrip is a global multi-modal travel aggregator.

To contact us, please email our customer service team at support@novitrip.com. You can also use the chat service on our Website.

2. Acceptance of Terms

By accessing or using Novitrip.com, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our Website or services.

3. Our Services

Novitrip.com allows users to search, compare, and book transport options (including trains, buses, flights, taxis, and other travel services) as well as local experiences offered by third-party providers (“Service Providers”). We act solely as an intermediary platform.

4. Role of Novitrip.com

We do not provide travel services directly. All bookings are made with Service Providers, and their own terms and conditions will apply in addition to ours. Novitrip.com is not responsible for the acts, omissions, or performance of Service Providers.

5. User Accounts

You may need to create an account to access certain features.

You are responsible for maintaining the confidentiality of your login credentials.

You agree not to misuse or attempt to gain unauthorized access to our systems.

6. Bookings and Payments

Prices displayed on Novitrip.com are provided by Service Providers.

Payments are processed securely via our platform or directly with Service Providers.

You agree to provide accurate payment information.

Currency conversions (if applicable) are based on rates available at the time of booking.

7. Cancellations, Refunds, and Changes

Cancellation and refund policies are set by the Service Provider.

Novitrip.com will facilitate communication but cannot override a Service Provider’s terms.

Some bookings may be non-refundable. Always review the specific booking terms before confirming.

8. Your Responsibilities

You agree:

• Not to misuse the Website or services.
• To comply with all applicable laws, including travel and visa requirements.
• To ensure all passenger details provided during booking are correct.

9. Intellectual Property

All content on Novitrip.com (including text, graphics, trademarks, and logos) is owned by or licensed to Veritable Company AB.

You may use the Website for personal, non-commercial purposes only.

10. Limitation of Liability

To the extent permitted by law, Novitrip.com is not liable for any losses, damages, or claims arising from the acts or omissions of Service Providers.

We do not guarantee uninterrupted availability of the Website.

11. Indemnity

You agree to indemnify and hold harmless Novitrip.com, Veritable Company AB, and its employees from any claims, damages, or expenses arising from your use of our services.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Sweden. Any dispute shall be subject to the exclusive jurisdiction of the courts of Sweden.

13. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on Novitrip.com and will take effect upon publication.

14. Contact Us

If you have any questions about these Terms or our services, you can reach us at: